Hotline 지원

Technical support

We're here to help! Clients with service agreements can contact our technical support for assistance with all ETAS products. Make sure you have your product registration number with you when you call.

Phone: +55 11 97574-2757
Email: support.br@etas.com

Support Hours:
Monday to Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 08:00 a.m. to 3:20 p.m.

Technical Support Helpdesk for ETAS Products
Customers with a service agreement can email our technical support helpdesk for assistance with most* ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.

Phone: +1 888 382 7462 (1-888 ETAS INC)
Email: support.us@etas.com
Helpdesk hours are:
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time

*Support of RTA Products (RTA-OSEK, RTA-RTE, RTA-TRACE etc)
For technical support of RTA products please contact the RTA support.

Hardware Returns / Repairs
For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return. You must be issued a return authorization number prior to sending the hardware to ETAS.

Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)
For technical support of the Motronic Tools, please contact motronictools@de.bosch.com.

Please do not send any diagnostics equipment to the ETAS address in Plymouth, Michigan.

Technical Support
Hotline: If you have technical issues and need support, please call the hotline: +86 21 2218 5800 or send an email to support.cn@etas.com.

Hotline
Telephone: +91 80 6136 6959
Email: support.in@etas.com

Our hotline services:
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)

Technical Support Hotline
Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.
Make sure you have your product registration number available when you call.

• INCA, INCA-FLOW, INCA-AddOn, ASCMO, xETK, ETAS Analytics Toolbox
  +81-45-222-0950
  inca.hotline.jp@etas.com
• INTECRIO, EHOOKS
  +81-45-222-0951
  ec.hotline.jp@etas.com
• RTA, ISOLAR
  RTA-Hotline
  or
  rta.hotline.japan@etas.com
• ASCET, COSYM, EHANDBOOK, VECU-BUILDER
  dt.support.jp@etas.com
• Repair
  repair.hotline.jp@etas.com

Telephone hotline hours are Monday to Friday 9:30 a.m. - 12 noon and 1:00 p.m. - 5:30 p.m.

고객 지원

• ASCET 및 EHANDBOOK 관련 문의
  전화: +82 31 326 6200 (내선번호 3)
  팩스: +82 31 326 6209
  ec.hotline.kr@etas.com
• INCA 및 Rapid Prototyping 관련 문의
  전화: +82 31 326 6200 (내선번호 2)
  팩스: +82 31 326 6209
  inca.hotline.kr@etas.com

고객 지원 가능 시간 (공휴일 제외):
월 - 금 9:00 - 12:00, 13:00 - 17:00 (점심시간 12:00 - 13:00 제외)

Technical Support
If you have any questions or issues with INCA, ASCET, LABCAR, and ASCMO, you can contact us:
By phone at +33 1 75 34 50 68 By email at: support.fr@etas.com

Technical support is available Monday to Friday from 9am to 12pm and from 1pm to 5pm.

Service and Support
Our support team is available:
Monday to Friday 8:30 a.m. - 5 p.m. CET

Support for Software Engineering Tools (SE)
Products, Solutions and Services: ASCET, SCODE, CONGRA, INTECRIO, EHOOKS, ISOLAR, VAP, RTA Products, Rapid Prototyping Hardware
Topics: Modelling, Simulation, Rapid Prototyping, Automatic Code Generation, Realtime Operating System, Autosar Authoring

Phone: +49 711 3423-2311
ec.support.de@etas.com

Support for Test- and Validation Systems (TV)
Products, Solutions and Services: COSYM, LABCAR-OPERATOR, LABCAR-RTPC, LABCAR Simulation Models, LABCAR Hardware, LABCAR-PINCONTROL, LABCAR-AUTOMATION
Topics: Hardware in the Loop (HiL), Model/Software in the Loop (MiL/SiL), Simulation, Test, Automation

Phone: +49 711 3423-2314
labcar.support.de@etas.com

Support for Measurement, Calibration and Diagnostics (MCD)
Products, Solutions and Services: INCA and AddOns, MDA, HSP, EHANDBOOK, ASCMO
Topics: ECU Access, Measurement, Calibration, Flashing, Diagnostics, Analysis of Measure Data, Automation Solutions for MCD, Instruments, Installation and Licensing

Phone: +49 711 3423-2315
mcd.support.de@etas.com
ascmo.support.de@etas.com

Support for Bosch Motronic Tools
(A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, TSiM)

For technical support of the Bosch Motronic Tools, please contact motronictools@de.bosch.com.

Support for cybersecurity products and MODEL-SIMULATOR
Cybersecurity products: ESCRYPT FOTA/KMSCLOUD, ESCRYPT CycurGATE, ESCRYPT CycurHSM, ESCRYPT CycurIDS, ESCRYPT KMS/PKS, ESCRYPT CycurLIB, ESCRYPT CycurV2X-PKI

Cybersecurity services: Enterprise IT security services, professional security services

MODEL-SIMULATOR
ESCRYPT Service Desk

• Support only in English
• Availability: Monday to Friday 9 a.m. - 5 p.m. CET

Support Hotline
From Monday to Friday 8:30 a.m. - 5 p.m. CET

• ASCET, INTECRIO and EHOOKS
  Phone: +49 711 3423-2311
  ec.support.de@etas.com
• LABCAR
  Phone: +49 711 3423-2314
  labcar.support.de@etas.com
• INCA and all MCD products
  Phone: +49 711 3423-2315
  mcd.support.de@etas.com
• ASCMO
  Phone: +49 711 3423-2315
  ascmo.support.de@etas.com

Hotlines in Stuttgart, Germany

• Support for Tools Software Engineering (SE)
  Products: ASCET, INTECRIO, EHOOKS, ISOLAR, RTA-Products, Rapid Prototyping Hardware
  Phone: +49 711 3423-2311
  ec.support.de@etas.com
• Support for Test- and Validation Systems (HiL/TV)
  Products: LABCAR
  Phone: +49 711 3423-2314
  labcar.support.de@etas.com
• Support for Measurement, Calibration and Diagnostics (MCD)
  Products: INCA and all MCD products
  Phone: +49 711 3423-2315
  mcd.support.de@etas.com
• Support for ASCMO
  Phone: +49 711 3423-2315
  ascmo.support.de@etas.com

Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET

Support Hotlines

• Hotlines in Stuttgart, GermanyASCET and INTECRIO
  Phone: +49 711 3423-2311
  ec.support.de@etas.com
• LABCAR
  Phone: +49 711 3423-2314
  labcar.support.de@etas.com
• INCA and all MCD products
  Phone: +49 711 3423-2315
  mcd.support.de@etas.com
• ASCMO
  Phone: +49 711 3423-2315
  ascmo.support.de@etas.com

Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET