Hotline 지원

Technical support

We're here to help! Clients with service agreements can contact our technical support for assistance with all ETAS products. Make sure you have your product registration number with you when you call.

Phone: +55 11 97574-2757
Email: support.br@etas.com

Support Hours:
Monday to Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 08:00 a.m. to 3:20 p.m.

Technical Support Helpdesk for ETAS Products
Customers with a service agreement can email our technical support helpdesk for assistance with most* ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.

Phone: +1 888 382 7462 (1-888 ETAS INC)
Email: support.us@etas.com
Helpdesk hours are:
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time

*Support of RTA Products (RTA-OSEK, RTA-RTE, RTA-TRACE etc)
For technical support of RTA products please contact the RTA support.

Hardware Returns / Repairs
For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return. You must be issued a return authorization number prior to sending the hardware to ETAS.

Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)
For technical support of the Motronic Tools, please contact motronictools@de.bosch.com.

Please do not send any diagnostics equipment to the ETAS address in Plymouth, Michigan.

Technical Support
Hotline: If you have technical issues and need support, please call the hotline: +86 21 2218 5800 or send an email to support.cn@etas.com.

Hotline
Telephone: +91 80 6136 6959
Email: support.in@etas.com

Our hotline services:
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)

Technical Support Hotline
Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.
Make sure you have your product registration number available when you call.

• INCA, INCA-FLOW, INCA-AddOn, ASCMO, xETK, ETAS Analytics Toolbox
  +81-45-222-0950
  inca.hotline.jp@etas.com
• INTECRIO, EHOOKS
  +81-45-222-0951
  ec.hotline.jp@etas.com
• RTA, ISOLAR
  RTA-Hotline
  or
  rta.hotline.japan@etas.com
• ASCET, COSYM, EHANDBOOK, VECU-BUILDER
  dt.support.jp@etas.com
• Repair
  repair.hotline.jp@etas.com

Telephone hotline hours are Monday to Friday 9:30 a.m. - 12 noon and 1:00 p.m. - 5:30 p.m.

고객 지원

• ASCET 및 EHANDBOOK 관련 문의
  전화: +82 31 326 6200 (내선번호 3)
  팩스: +82 31 326 6209
  ec.hotline.kr@etas.com
• INCA 및 Rapid Prototyping 관련 문의
  전화: +82 31 326 6200 (내선번호 2)
  팩스: +82 31 326 6209
  inca.hotline.kr@etas.com

고객 지원 가능 시간 (공휴일 제외):
월 - 금 9:00 - 12:00, 13:00 - 17:00 (점심시간 12:00 - 13:00 제외)