Support Hotlines
Customers with a valid service contract can rely on our comprehensive telephone support by using our service hotlines that provide personal support on questions about our hardware and software products. Choose a country below to learn more about the specific service hotlines available there.
Cybersecurity Support
Do you have an existing maintenance or integration support contract and seek product support? Please register here and fill in the fields of the support request.
Americas
Technical support
We're here to help! Clients with service agreements can contact our technical support for assistance with all ETAS products. Make sure you have your product registration number with you when you call.
Phone: +55 19 2103-1897
Email: support.br@etas.com
Support Hours:
Monday to Thursday: 8:00 a.m. - 5:00 p.m.
Friday: 08:00 a.m. to 3:20 p.m.
Technical Support Helpdesk for ETAS Products
Customers with a service agreement can email our technical support helpdesk for assistance with most* ETAS products. When contacting the helpdesk, please provide a description of the problem as well as a list of the software versions and hardware being used. Please also include your software license number.
Phone: +1 888 382 7462 (1-888 ETAS INC)
Email: support.us@etas.com
Helpdesk hours are:
Monday to Friday 8:30 a.m. - 5:00 p.m. Eastern Standard Time
*Support of RTA Products (RTA-OSEK, RTA-RTE, RTA-TRACE etc)
For technical support of RTA products please contact rta.hotline.uk@etas.com.
Hardware Returns / Repairs
For returns and repairs or calibration of ETAS hardware, please contact sales.us@etas.com. Please include the hardware name, serial number and a brief description for the reason for return. You must be issued a return authorization number prior to sending the hardware to ETAS.
Support for Bosch Motronic Tools (A2LClip, DSM17, Knock Control Tools [KD-QAT, KS-FAT, KS-QAT], LaPl, MapFit, TSiM)
For technical support of the Motronic Tools, please contact motronictools@de.bosch.com.
Please do not send any diagnostics equipment to the ETAS address in Plymouth, Michigan.
Asia-Pacific
Technical Support
Hotline: If you have technical issues and need support, please call the hotline: +86 21 2218 5800 or send an email to support.cn@etas.com
Hotline
Telephone: +91 80 6136 6959
Email: support.in@etas.com
Our hotline services:
Monday to Friday 9:00 a.m. - 12 noon and 1:00 p.m. - 6.00 p.m. (except on public holidays)
Technical Support Hotline
Customers with a service agreement can contact our technical support hotline for assistance with all ETAS products.
Make sure you have your product registration number available when you call.
- INCA, INCA-FLOW, INCA-AddOn, ASCMO, xETK, ETAS Analytics Toolbox
+81-45-222-0950
inca.hotline.jp@etas.com - INTECRIO, EHOOKS
+81-45-222-0951
ec.hotline.jp@etas.com - RTA, ISOLAR
RTA-Hotline
or
rta.hotline.japan@etas.com - ASCET, COSYM, EHANDBOOK, VECU-BUILDER
dt.support.jp@etas.com - Repair
repair.hotline.jp@etas.com
Hotlines
- ASCET and EHANDBOOK
Phone: +82 31 326 6200 (Press Number 3)
Fax: +82 31 326 6209
ec.hotline.kr@etas.com - INCA and Rapid Prototyping
Phone: +82 31 326 6200 (Press Number 2)
Fax: +82 31 326 6209
inca.hotline.kr@etas.com
Monday to Friday 9:00 a.m. - 12 noon and 1 p.m. - 5:00 p.m
Europe
Technical Support
If you have any questions or issues with INCA, ASCET, LABCAR, and ASCMO, you can contact us:
By phone at +33 1 75 34 50 68 By email at: support.fr@etas.com
Technical support is available Monday to Friday from 9am to 12pm and from 1pm to 5pm.
Support Hotline
From Monday to Friday 8:30 a.m. - 5 p.m. CET
- ASCET, INTECRIO and EHOOKS
Phone: +49 711 3423-2311
ec.support.de@etas.com - LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com - INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com - ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com
Service and Support
Our support team is available:
Monday to Friday 8:30 a.m. - 5 p.m. CET
Support for Software Engineering Tools (SE)
Products, Solutions and Services: ASCET, SCODE, CONGRA, INTECRIO, EHOOKS, ISOLAR, VAP, RTA Products, Rapid Prototyping Hardware
Topics: Modelling, Simulation, Rapid Prototyping, Automatic Code Generation, Realtime Operating System, Autosar Authoring
Phone: +49 711 3423-2311
ec.support.de@etas.com
Support for Test- and Validation Systems (TV)
Products, Solutions and Services: COSYM, LABCAR-OPERATOR, LABCAR-RTPC, LABCAR Simulation Models, LABCAR Hardware, LABCAR-PINCONTROL, LABCAR-AUTOMATION
Topics: Hardware in the Loop (HiL), Model/Software in the Loop (MiL/SiL), Simulation, Test, Automation
Phone: +49 711 3423-2314
labcar.support.de@etas.com
Support for Measurement, Calibration and Diagnostics (MCD)
Products, Solutions and Services: INCA and AddOns, MDA, HSP, EHANDBOOK, ASCMO
Topics: ECU Access, Measurement, Calibration, Flashing, Diagnostics, Analysis of Measure Data, Automation Solutions for MCD, Instruments, Installation and Licensing
Phone: +49 711 3423-2315
mcd.support.de@etas.com
ascmo.support.de@etas.com
Support for Bosch Motronic Tools
(A2LClip, DSM17, Knock Control Tools (KD-QAT, KS-FAT, KS-QAT), LaPl, MapFit, TSiM)
For technical support of the Bosch Motronic Tools, please contact motronictools@de.bosch.com.
Support for cybersecurity products and MODEL-SIMULATOR
Cybersecurity products: ESCRYPT FOTA/KMSCLOUD, ESCRYPT CycurGATE, ESCRYPT CycurHSM, ESCRYPT CycurIDS, ESCRYPT KMS/PKS, ESCRYPT CycurLIB, ESCRYPT CycurV2X-PKI
Cybersecurity services: Enterprise IT security services, professional security services
MODEL-SIMULATOR
ESCRYPT Service Desk
- Support only in English
- Availability: Monday to Friday 9 a.m. - 5 p.m. CET
Hotlines in Stuttgart, Germany
- Support for Tools Software Engineering (SE)
Products: ASCET, INTECRIO, EHOOKS, ISOLAR, RTA-Products, Rapid Prototyping Hardware
Phone: +49 711 3423-2311
ec.support.de@etas.com - Support for Test- and Validation Systems (HiL/TV)
Products: LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com - Support for Measurement, Calibration and Diagnostics (MCD)
Products: INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com - Support for ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com
Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET
Support Hotlines
- Hotlines in Stuttgart, GermanyASCET and INTECRIO
Phone: +49 711 3423-2311
ec.support.de@etas.com - LABCAR
Phone: +49 711 3423-2314
labcar.support.de@etas.com - INCA and all MCD products
Phone: +49 711 3423-2315
mcd.support.de@etas.com - ASCMO
Phone: +49 711 3423-2315
ascmo.support.de@etas.com
Our hotline services:
Monday to Friday 8:30 a.m. - 5 p.m. CET
Contact us
Do you have any questions? Feel free to send us a message. We will be more than happy to help.
Contact us today!